The absolute worst company and "service" in the UK. Evri give you a two hour delivery window but the delivery person refused to ring the intercom when delivering a parcel so we had no way of knowing when it actually was "attempted" (the logs from the intercom show they didn't ring). The problem is, there is no way to contact a person at Evri and their "customer service" team NEVER respond. I spent hours using the "Live chat" where the AI just puts you in a loop and says they'll pass a message to the team and you'll "get a response in 24 hours" when you never do. The same for the Phone line, there's no option to leave a message and the automated recording just puts you in a loop. Theres no way to put a formal complaint through, because there's no option to do that with the Chat or Call line so you're stuck no matter what you try and do. The only way I got a "response" was to leave a poor review on TrustPilot and the response was "use the chat / call line so we can get back to you" and nothing elese, completely ridiculous. After a week of this one-sided attempts to contact Evri, I finally had to complain to the seller who got the item sent back to them and will provide me with a refund once it's received. I'll now find a way to report them to Trading Standards because this is false advertising at this point, saying you can contact them 24/7 is totally fake, given no-one gets in touch with you.