Having specifically searched for specialist opticians and optometrists in Surrey I found Ellis and Thompson so decided to give them a call. Firstly, the receptionist Rebecca was absolutely fantastic. She listened, empathised, understood, and initially explained that they were fully booked but said that as I was keen to visit asap, she would speak to the senior optometrist on site and get back to me within half an hour which she did. Rebecca suggested upon her call back that I book in with Romana who is the senior optometrist and said they could fit me in that afternoon due to a cancellation. Rebecca explained what the Platinum Eye Exam would entail (this was what was recommended as well as what I wanted) and I went along. What can I say? Romana was beyond fantastic!! Thorough is an understatement - she listened to every word, carried out numerous specialist tests, and was extremely kind which is something I truly value and appreciate. No question was too much (I asked a lot!!) She explained everything thoroughly, even gave me some eye exercises to do, and her service was far beyond any optician I have ever visited before. She has specialist knowledge that goes further than straight forward eye examinations. I even had a question that I forgot to ask so called shortly after my appointment and Romana answered patiently without making me feel like I was bothering her at all. I was so grateful! Thank you Ellis and Thompson, your entire team are amazing people who make someone feel truly valued and you all take time in everything you do. I will absolutely recommend to everyone I know!