I requested a refund of my eye care plan money on 18th March and still have not received a refund. Another direct debit has been taken before I have had a chance to cancel it though. A refund should take 5-7 days not over a month! I actually went into the branch today to ask why I had not received it - the Practice Manager was summoned. I was told she has a meeting with the owners later in the week and it was on the list to discuss! The customer service is absolutely rubbish which is why I wish to go elsewhere - this is not how Niall O'Kane ran his business for many years and he would be sorely disappointed. No smile, no greeting, no apology, no reasonable explanation (staff certainly look and act like they don't wish to be there). What a shame that a once thriving business is now in such bad hands - wonder when I will get my long overdue refund!