The process of ordering the contacts was somewhat easy. There was some confusion by me as to how I provide the prescription. I learned from an online rep that this occurs after the ordering process. My biggest concern is the customer service. I waited on the phone for 14 minutes and no one answered. I was charged shipping on my order. There was no free shipping option. The same day I received an email indicating free shipping, no minimum. The online representative was able to work through the muddled lines and provide a refund. She also indicated that the system wasn't providing a free shipping option, but it should have been.