The order took really long to ship. Apparently they didn't have the item in stock and were waiting for the inventory to arrive. I think they need to indicate that more clearly. I wouldn't have ordered these frames through their site. There were other sites with immediate availability that were slightly more expensive. I opted for theirs for the price but I had no idea it would take this long. Had I known, I would've paid a bit more to get my glasses sooner. Otherwise, great service and customer service responds quickly. Great prices too, but just wish it was more clear on the shipping time / inventory availability.