Ordered a standing spray for my uncles funeral and was guaranteed delivery the day before the service to ensure they arrived. The day of the service and no delivery. Received an email 19 minutes before the service began stating that there was a substitution but when I called they couldn't tell me what they were substituting the order with and by this time the funeral service had already begun. They informed me that they were going to deliver the flowers to my uncles address to which I informed them that "he's dead, his address is the casket at the church they were supposed to have delivered to yesterday". I demanded a full refund which they agreed to and offered me a "free" bouquet for my next order. At this point I lost my s**t and let them know that they could take the flowers I ordered and their free bouquet and shove them right up their @ss because I don't want anything from this horrible company. Best advice...there are 3 absolute times we order flowers besides Valentines day and they tend to be graduations, weddings, and funerals; this company sucks so bad that they can't get one of the 3 times right. When ordering flowers for one of these occasions, deal directly with a local florist and not some hack third party company. Photo attached is what was ordered for my uncle but it never got delivered. 😭