The lack of communication has been absolutely atrocious. I made a claim and pretty much from day one was having to chase up the company that hit my car myself. The incident happened in November and it has been resolved in the last week or so, in that time period co-op have made ONE call to the company that hit my car to try and chase a response and sent several letters. I have called the company on numerous occasions chasing insurance details, only in the last couple of weeks having any luck in them admitting liability for the accident. I called co-op to inform them of this only to be told they were already aware of this a number of weeks ago, but no one bothered to inform me, so essentially I’ve wasted my own time chasing for something that had already been communicated to my insurer. On that same phone that I had been informed that the company had admitted liability, I was then told that the garage would now be informed that I did not need to pay the excess, and essentially if I hadn’t have called them I still would’ve liable for the excess (my phone call prompted the garage to be informed). Then as the cherry on top of the cake, I was provided with a courtesy car whilst my car was being repaired, but when the courtesy car was collected it was noted that there was a chip in the windscreen, I was then on the spot told to call co-op who then put me through to a company they refer to for windscreen repairs and I booked an appointment that was supposed to be carried out today. I have in the last two hours received a call from the company carrying out the windscreen repairs saying they can not locate the vehicle at the address that was provided (the garage the car was going back to). So I then had to contact the garage only to be told that the car had been given to someone else for a further week as a courtesy car therefore risking the chip to crack, implicating further costs for me; what an absolute joke. There is no way on earth I will be continuing my insurance with this diabolical company and the lack of communication they provide. I am hugely annoyed and frustrated at the lack of communication going on here and that I have had to chase up repairs for a car that I do not own (in regard to the courtesy car)... NOT HAPPY.