Wise driving could not insure me from a different address when I moved, leaving me to cancel the policy 3 days prior to cancellation. I set up a policy with a different insurer and cancelled the policy with wise driving. I then receive a text message demanding that I ring through with a reference number. I did so to be told that I owe another £60 today otherwise the debt collectors would be informed. I asked why and how I owe this amount and the advisor told me she didn't know why then proceeded to ask if I had extras like breakdown cover etc. I explained I didn't, however one would have thought she would already know that! I ask for a breakdown of costs to which I am told I cannot have as the systems are being upgraded! I am certainly not willing to pay for something that cannot be explained by the insurance company and I will not be threatened with debt collectors! An incompetent company whom causes great concern regarding the way in which they treat their customers! Complaint going to be directed to the ombudsman.