John from GEEKS was professional, respectful and spoke to me using non-jargon language to help me better understand what was going on with my laptop. They were prompt in getting back to me, they met the time frame they identified would take to get my laptop back, I felt confident in what they represented which was skilled, pleasant and efficient service on wheels. I appreciated the follow-ups from the admin people regarding appointments and especially the txts as reminders. I will use GEEKS again and also highly recommend their service to family, friends and others.