Idk who runs this company but I thank goodness I looked at the reviews first please understand that these awful reviews has caused me to take back my decision to get service with this company there is no way all these reviews are wrong but the old saying says you get what you pay for but just because it's free you shouldn't treat ppl this way and also beware of people in stores trying to offer you free phones because they don't care they get paid for how many people they trick into signing up so yes they will tell you anything to get you to sign up but please be advised that it will cancel your ACP eligibility with any company you are with so if you do decide to go with this company it will affect your ACP eligibility with other companies but nevertheless the reviews were helpful and to see no response to the complaints shows the lack of care and concerns they have for they're customers.