Im telling you these people are correct about the terrible over seas lack of anything close to customer service. I've had people use profane language, giggle, hangup, and much more. This place should not be in the business of helping people at all. My phone has a camera but it went out weeks after getting it. It works when it wants to. Meaning sometimes it rings when a person is trying to reach me other times it will not and go straight to VM with no notification when new texts or messages are available. Ive called customer service which is the Philippines and they have no answers or ideas on how to get me a proper phone. Its like they don't care. Sounds like another company that took the large amount of grants and funding from US politicians to supply the West with cheap to free mobile communications and they ran! I have now been stuck with this piece of junk phone for 9 months. Today I took steps to switch companies and I do have a phone on the way. DONT WASTE YOUR TIME HERE!!! YOU WILL REGRET IT!!