Was on my phone with my son when my call got dropped. Every time I tried to call back it would take me to customer service no matter what number I called. When speaking to a representative i was informed that my phone usage was over the 120% use. I asked how is it over when it's paid for unlimited call and text, and how can they define what is normal use on unlimited call and text? Never got a straight answer. I use my phone to call my children all the time and never had a problem with any other service. They are not truly unlimited and it's false advertising if there is a hidden factor of how much you can use the service. Worse service ever.