Victoria is one of the most patient and determined healthcare advisers I have ever met. Her determination to explain the healthcare process and ensure that you are knowledgeable and certain of your healthcare decision is unsurpassed. She never made fill like I was just a number. By the time we were finished, I felt confident that I had made the right decision about my healthcare needs. Hats off to Chapter for choosing such a competent, caring, and knowledgeable person for this critical job, and five stars to Vickie for being the best at her job. Customer service has all gone the way of the horse and buggy, but not here. I will be sure to mention the Chapter to my friends at church and all my family turning 65 and tell them if at all possible ask for Victory Vunderdue.