I called with questions about Medicare & Kim Smith answered my call - thank goodness she did! She was very polite & educated about the Medicare process & answered all my questions & helped me figure out what was best for me. She got me signed up with the perfect plan & I was knowledgeable about what I got after speaking with her. She was so patient - as my phone & tech skills need work & guided me through the process. I'm glad she was there for me. Thank you so much for all your help & hard work!