Rex Carpenter
Avoid this company at all costs. They are a complete shambles and untrustworthy. My experience with this company which is still ongoing has been nothing short of disgraceful. They have no regard whatsoever for customer care. My dealings began on 5th August 2020 When I called Go Assist in respect of a faulty main oven control knob to our Stoves Cooker. An engineer arrived and after a quick examination told us we needed a new thermostat and control knob for the oven. He then stated if we wanted the repair done we would have to pay for the parts up front before they could be delivered to him. That same day we paid Go Assist a total of £163.76 for the parts which included an extra control knob for the grill as the setting marks had worn away on the existing one. Go Assist then encouraged us to take an insurance plan for our cooker at a cost of £67 which we did. Days and weeks went by and we heard nothing. I have made at least a dozrn calls to them requesting an update and on each occassion was told that they had obtained the thermostat but that there was no ETA for the control knobs. This went on for weeks with more calls from me to them with the same response regarding the control knobs. Utterly frustrated I called the engineers on the 10th November 2020 and asked where the control knobs were being sourced from and was told Stoves direct. On that same day I contacted Stoves direct and was told that they no longer manufactured the control knobs and they were obselete and had been for some considerable time. Following this development I again contacted the engineers who have agreed that they cannot therefore carry out the repair to the cooker . I contacted Go Assist again to tell them of this development but they were less than helpful. I asked them to comment on why I could find out this information in one phone call to Stoves in November when they had had three months to do the same but hadn't. They passed the buck to the engineers. Unbelievably I am now in the position that after THREE MONTHS of dealings with Go Assist my cooker cannot be repaired and I have paid them £231 in the process. Since then I have made several calls to Go Assist in an effort to get a full refund of the £231. At this point in time they are refusing to refund me the full cost of the thermostat stating that the item is not returnable therefore not refundable despite the fact that I have NOT taken possession of the thermostat as it still remains with the engineers. I have had to persistently contact Go Assist at regular intervals to obtain updates. Not once have they contacted me. Every time I have called I speak to a different person who then has to put me on hold for at times up to 10 to 15 minutes in order to "read my file." I am thoroughly exasperated with this company who appear to treat their customers with contempt. Please be aware and read the reviews before thinking of using them.
3 months ago
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Go Assist Ltd has a 4.44 average rating from 1,144 reviews

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