If I could give this company zero stars I would. I have never experienced a level of customer service as abysmal and disgusting as this company. Please note they outsource your work to a company that is even worse: We Repair. The company constantly cancels appointments. It is now 08 March and I called on the 22 December to repair my tenant's dishwasher. It took them two appointments to diagnose the issue. They then quoted double the manufacturer's price to order the replacement parts. When I told them I could get it for half price - they said their engineers would not fit my parts even though it was from the manufacturer. Instead, they wanted to charge in excess of 300 pounds and will not attend the flat if I order the parts themselves. The best part? They told me I could cancel my insurance with them if my problem was not fixed - now they are saying they will charge 50 pounds. Please do not ever use this company. They want your money and nothing more. I will be complaining to the FCA on the insurance part.