Not happy at all took my callout charge for just diognise the problem because I decided to buy a new appliance after hearing the cost of parts from them I cancelled my policy which I had taken but they took money from my account as one off call out charge. Yes cancelled the policy with them but they did charge me £130 for call out . When I changed my mind to have it repaired instead of buying new appliance and phoned them they asked me for onother fee of £ 79 and have the policy as well. Instead fulfilling their obligation of repairing my appliance they are now asking for £ 79 and a new policy cover. The company has no understanding at all they are only after money.