I am really puzzled how at the top of the page it says it has 4.26 stars as all I can see is bad reviews. Absolutely disgusting company. Paid £119 upfront, for that you get the engineer and labour , you know at this point you have to pay for parts on top , no problem there , the engineer came and it was the element, they charged another £164.84. The engineer came and he could not fix and said I need a new dishwasher. Then, I was told that the engineer recommends a new parts for £184.00. I contacted Citizen advice Office and they reported them to trading standards that is currently investigating this company.