I payed in advance over the phone for the repair of my hob before Christmas. Go Assist said someone would get in touch with me to arrange a time and date for the repair. I phoned Go Assist on 10th January, since I had not heard from them. They said my repair "was not on the spreadsheet"; that's why no one had got in touch with me. Then they said to me they had no Go Assist gas engineers in my area (I live very close to a reasonably large city) and that they could offer some "other type of repair". I would have had to pay about £150 in addition to the original £119 I had already paid. Their website states "Your go-to for nationwide home repairs". Evidently this statement is incorrect. Why did Go Assist "forget" my booking? Why did not they check whether there were Go Assist gas engineers in my area or not when I originally booked my repair? Unreliable.