My trust in companies is at an old time low Our heating broke and my hubby went on line to try get someone to come out We paid 119 plus subscription fee we had no phone calls as promised nobody phoned us before they arrived I then had an engineer come out that fixed what he said was the problem and charged us another £27 the following day we woke up to no heating once again when I contacted the company we were told that they were awaiting another parts for the £195 needed to be paid upfront in order to carry out the next lot of work when I refuse to pay I was told that I was rude and that they would not be able to fix my heating unless I pay that amount of money after lots of telephone conversations they agreed that I would phone up in the morning to find out if an engineer would come out when I called the next morning as they didn’t call me I was told that the engineer was unavailable and that had I just simply paid the money upfront none of this would go on blackmail by company I’m now seeking advice to try and get my money back