Avoid - absolutely dreadful waste of time and money Seems as though writing a bad review might be the only way to get a reply from this company. Have been waiting for a part for a freezer for over 10 weeks which it transpires could have been bought from Samsung directly that would have taken ten days. Now being told that even if I cancel the order of the part I won't get a refund - totally against consumer rights. Has caused a massive headache in our house for over ten weeks with no freezer. Waiting on hold for forty minutes at a time and weeks go by with no communication. Dreadful. Avoid.