Paid the fee of £99 and was signed up to there warranty policy being £7.95 a month. Engineer made an appointment to diagnosis the problem which required parts. I subsequently paid for the new thermostat at a cost of 83.99. I had arranged for an engineer to install the new part. Subsequently the same problem is happening with my fridge. A phone call to go assist to notify them that the repair as not cured the fault. A visit from the same engineer said that the replacement thermostat was faulty and required replacing. This part wasordered an a visit was made to install the part. The original fault is still there being my fridge is icing up and the compressor is on continuously. I have stopped this company from taking monies from my debit card. They report that they can repairmy fridge. I have paid more monies to go assist than the cost of a new fridge. I am completely dissatisfied with there service and i require them to refund all monies otherwise i will take legal action against them.