This company is absolutely useless! EVERY time I order from them I get the same result so I try to avoid them at all costs but sometimes they are the only place that have the items I require. As usual it has been a catalogue of errors from the get go. No email confirmation of the order, no invoice, no notification that the order has been dispatched, no tracking number, either as a link or on my account page and so on and on. At each and every stage I've had to chase up what's happening with it, they sent some of it which turned up with no notification so I wasn't expecting it... luckily I was home but I've had parcels left in the rain before now which is not good for canvases! Delivery was supposed to have been handled by UK Mail which is in the process of being taken over by DHL, but they decided to hand my parcel over to Royal Mail and now it's missing! Then I phoned G.A customer services, which is a PREMIUM COST NUMBER I might add, only to get more flannel about depending on when in the day it's handed over to R.M it may delay delivery by another day so now I have no choice but to allow an extra day for something I paid for nearly two weeks ago. Furthermore, they are VERY sneaky and don't tell you your order isn't coming from within the UK but usually Germany. The service is shocking and not good enough and I advise everyone not to use them.