Awful company. Customer service is none existent. They have charged me twice! For the same adress and same period of time. They set up two seperate accounts for my house (before I moved in) and when I went to settle the payments they overcharged and then tried to charge again. I have been following this up for over 2 months now and each time they have lost my details and info. They still however, manage to send letters for debt collection but not to resolve the fact I have already paid (150 pounds for a 2 bedroom house that was empty for 3 weeks). They have also had the gall to accuse me of being the one that set up the two seperate accounts for the same address!