I am another person who will be changing her service because of the HORRIBLE customer service of Green Network. I do speak some Italian however it is not enough to keep the operators from hanging up on me. And there is not an alternative in English. I have been paying extra fees on my bill since I changed to them 3 years ago and they refuse to assist me in changing from the commercial account they put me on to a residential account.....maybe because you pay a lot more for commercial????? hummmm I am thinking yes. Great website but no help once you are on contract......NONE.