Green network energy are acting illegally and should be avoided at all costs. Twice now in the last 7 months they have told me I cannot reduce my direct debit even though I’m overpaying, the law states that the consumer can set a direct debit at whatever they choose. After requesting the overpayment they said I couldn’t have it until 7 days later and after submitting more meter readings and generating a new bill. I did this and the payment was supposed to have been sent until I was called and told they won’t increase the amount unless I increase the direct debit payment. All of these things are against the law and practice recognised within the industry. If I could leave them now I would but unfortunately I would have to pay them a penalty which I refuse to do. But will be leaving as soon as possible. Low income homes can’t afford to overpay suppliers and have money sitting around in their bank accounts so they can accumulate interest.