JUNE 2020 Terrible company. June 2019 they offered me low tariff, didn't change my payments throughout then hit me with a huge final bill when i left to join EON. (their original online account site was dreadful as was the app which didn't work) So at first they scam you to get you to join. Then when i refused to pay the final bill amount, i got the usual thretening letters, i offered to pay half and they would call in a month to consider the remaining amount. I then received further threatening emails/letters about being handed over to debt collection and they added a further £15 to the bill. I called and they offered to remove the £15 charge. I have now had 3 further phone calls with credit control to explain i cannot pay the full amount. Each time, they tell me someone will read the notes and call back. The next day, someone calls and tells me there are no notes, and the £15 charge is still there. This is still ongoing and unresolved. In my last phone call, the lady felt it necessary to keep interruping and talking over the top of me every time i spoke. I put the phone down. DISHONEST, SCAMMING, LYING, RUDE and DISORGANISED - Take my advice and stay well away!