. I went on your website to order brake pads for my vehicle and was directed to your home delivery service as non available for click and collect from my local branch. The pads arrived and when I have gone to the trouble to take off front wheel and remove new pads from package found they did match up with the ones fitted to my car. Annoying but fair enough I refitted old pads drove to local branch to get a refund and order correct items. I was informed this was not possible and I would have to submit an online form. I have done this but received no confirmation that this has been received?? I assume this confirmation will arrive in due course but would expect automatic confirmation that form has been submitted. You have no central contact number the local branch were not interested and didn’t instil a great deal of confidence in your home delivery returns process. Interestingly I was able to get the correct item from the branch contrary to initial order which directed me to home delivery order only. I am now out of pocket and gone to great deal of inconvenience. Why doesn’t your branch have access to my online order and process. Why don’t you have a decent returns process ( returns form attached to order)?