Very disappointed with the standard of customer service. It was shockingly bad. Input my car reg and was advised they had the part I had. When it arrived it was obvious that it was not compatible with my car. Contacted customer service to request return authorisation code to return to local branch as it had been delivered. No response to the request. Chased up a couple of days later via the online chat. The guy gave me the authorisation number and instead of emailing me the form that needed to be completed, he emailed me a copy of the web chat. Had to make contact again as I needed the form. No reply, chased up again then got a reply from 3 different people and finally got the form. Returned on 10th Feb, still waiting for refund - having to chase up again.