Runner was unable to complete the order and was an arrogant jerk. If you aren't interested in honest feedback on incomplete orders then I suggest you don't send emails asking for reviews. If the service you are offering is "impossible close to end of season" you should pull it from purchase, as that wasn't made clear to your customers. Your runner literally blamed me for losing the final game on a ticket. It was 100% directed at me. It had nothing to do with listening to his directions. This was a ticket where he willing gave up a loss by going to orbit rather than trying to fight it out because he seemed to be in a big hurry. I listened to all of his instructions. The way he was giving them was uncalled for. He spent the entire second ticket talking about how he didn't want to be playing Trials any more. His partner was extremely nice and professional but hadn't played destiny seriously for months (he was still fantastic and I would have happily continued playing with him and anyone else because he had a great attitude). Both players have moved on to Halo, with your runner saying the only reason he is still active in destiny at all is for money. After we reset the ticket where we lost game 7 he was complaining to me EVERY SINGLE ROUND. Even when he was first death. One time telling me to back off when hit by grenades, another time telling me to literally stand there and die. I have never had a carry go like that before and wasn't going to take more verbal abuse. When I told him I was quitting because of his unprofessionalism he said he always acted this way with people. Having played trials with over 10 other runners across many platforms, I can tell you no other runner out there acts like this. I have given nothing but 5 star reviews for runners across many carry platforms and always tip for completions when there is an option to do so. You should pay attention to the outlier experiences because these are the types of experiences that damage your brand and keep your highest potential repeat customers from coming back. Please appreciate that I am taking time out of my day to help you fix a problem here.