Handled moved all of my personal belongings out of my dorm room when my university closed due to COVID (closed over spring break; I only had a carry-on suitcase with me). Now am missing several items. Did not deliver to my off-campus residence when they said they would, and when I called repeatedly ~2 weeks later than the "guaranteed" delivery time frame, would not give me an estimate of when my things would arrive. My father all but threatened to sue the company after they refused to allow me to view my contract--at this point, they pulled my stuff from the storage warehouse. I had to rent a UHaul to drive over 30 minutes away from my university to pick up my belongings. Would not recommend!