My husband and I contacted Ruth last year as, due to complications with my knuckle, I was no longer able to wear my wedding ring. Ruth was really friendly from the start and professional throughout. We talked through our ideas and the options available and we decided to have the CliQ mechanism fitted into my existing ring. Ruth kept us updated at each stage and helped us feel at ease - nothing was too much trouble. We are over the moon that I can now wear my wedding ring. We would definitely recommend Heirloom London to anyone in a similar situation, and we wouldn't hesitate to contact Ruth again in the future.