Ruth was absolutely wonderful from start to finish. She guided me expertly through the process of having a complicated antique ring remodelled, communicating swiftly and clearly every step of the way. I particularly appreciated her frankness and honesty, and the different options (with different prices) she presented. Ruth sourced expert craftsmen I could never have found on my own. The work was done quickly and to an incredibly high standard. Honestly, I can hardly believe the results--they far exceeded my expectations. Ruther is a consummate professional and also a truly lovely person. I am so grateful to her and would recommend her to anyone. Thank you, Heirloom!