Well let me first say that I finally received my order, it got seized the first time around. The customer service is top notch, they were happy to help me anytime I asked and friendly. The first problem I had was when I purchased my Herbies USA order they instructed me to pay the Spain site which was wrong, and they could not pass the money over so I had to wait for international shipping and that got caught. then the second attempt worked but I did not get any of the novelty items that was promised in the website. When they offered my money back they then told me they could only refund in bitcoin, that upset me because I jumped through hoops to send them my money and I don't have bitcoin so I'm out of luck. I hope the results I get are what was promised per the description because if not then this whole transaction was horrible. But I am praying it will go well!