Avoid!!! Avoid!!! If I can, I would give them 0 star. 1. Third party alert! Be aware, if their promotion shows on travel zoo, you clicked and purchased, it means you have purchased directly from Holiday Extra even you don't have an account with them, you can't see your order history for your transaction on Travelzoo. That means you only receive an confirmation sent by Holiday Extra. No order history on Travelzoo and no registered account to check with Holiday Extra. It put you in a very awkward and confining situation. 2. All the information you read from the description make you think their policy is flexible if your trip affected by COVID. Their tickets showing "valid from a certain date". Actually, when your trip really affected by COVID and unforeseen causes, they wouldn't help at all, and don't admit the " valid from" if misleading. 3. Bad communication. When you need to talk to them, you will find the hotline doesn't work. You have to use a on line form, waiting for a reply for 1-2 days. The live chat didn't help me at all, only sent me a link to the on line form. When I explained that I have to talk to someone because it is urgent, I was told I have to use the on line form again because she is not from the department so she can't access the data. How ridiculous was that? I typed in the area I need help with, their live chat could connect me to who it may not concern.