Edit - Don’t be misled by the fact Holiday Extras look like they respond to your complaint. In fact they just reiterate their original response. The voucher can be used for “a smaller range of products”. This in fact means ONE product - the one you originally booked. As I say misleading and in my opinion fraudulent. Avoid. You think you have the option to cancel booking and receive a voucher. It is not made clear that said voucher can ONLY be used at the EXACT hotel you previously booked. So voucher is USELESS unless you are making the exact same trip!! Misleading and fraudulent in my opinion. Will not use again.