only got a star because this site doesn't accept no stars Come hell or high water I will never book another car par space with this company or it's sister company Purple Parking. I've booked 5 times with this company in the last 5 weeks. Five weeks ago I got to the Silver zone parking reception at Bristol only to be told that had a double booking and that this company had charged me twice and I should contact then to get a refund. I then called the company and explained the situation and they went as far as to say they would have to see if Bristol Airport would agree to a refund of the one of the payments, even though it was the Airport Parking Company that told me to contact Purple Parking / Holiday Extras. Eventually they agreed to refund me. Then 2 week ago I received an email from Purple Parking offering up to 60% discount. so I used the link to make the next 2 weeks parking bookings. the 1st appeared to be ok, but unbeknown to me Purple parking had added an additional £46 for an Aspire Lounge booking for 2 people. I received no documentation to state that there was an additional booking, which I had not made. I only became aware of this as this weeks booking was cancelled by Purple Parking within minutes of receiving confirmation. My booking confirmation was for 5 days at £75.01, but apparently yet again I made another aspire lounge booking, which I most definitely not done. I found this out when I called to find out why my parking ticked displayed payment required, and was then told about the booking cancellation and the additional aspire lounge bookings. Customer Services staff Lucy and Liz, were very patronising and went to great lengths to point out that I was the one that made the aspire lounge bookings and I was the one that cancelled my own car parking, what so that I could incur the additional 20% cost of paying on departure.........even though I made them aware that I have worked in the world of IT for over 20 years, and that I had no notification of additional aspire bookings or cancellations. I have even emailed an official complaint to Matthew Pack the MD of Holiday extras, but he has failed to respond. However If I do not get a response from him I shall be invoking my right under the distance selling regulations, conducting my bank to invoke an investigation with the view to getting a refund, and contacting the Financial Conduct Authority......Stay away from this firm and especially from there emails that offer discounts, especially when an aspire booking appears which cost more than the original parking booking.