Avoid at all costs!! Holiday cancelled due to Covid-19 pandemic, holiday extras offered me a voucher for my car parking. I requested a cash refund to which they responded they will issue a cash refund minus a £10.50 administration charge. this was disappointing as i paid extra in case i needed to cancel but still they were going to charge me an admin charge. After over a month waiting and many emails to them (without response) they have finally sent email stating 2our booking terms and conditions allow us to cancel bookings without issuing a refund of any kind (due to it being a 'force majeure' event, we have chosen not to do this. Instead we have converted 100% of the value of your booking, into a voucher". They have given me 18 months from date of issue to use it. So no cash refund as agreed. This is the first time that I've booked with Holiday Extras and it will be the last, i will be advising all friends and family to avoid holiday extras DO NOT BOOK WITH HOLIDAY EXTRAS, go direct to the airport, there are always vouchers for discounts and Holiday Extras are not as cheap anyway and their customers service is DISGUSTING and they certainly are NOT interested in keeping you as a return customer. STAY CLEAR of HOLIDAY EXTRAS. I have lost all my money now as my son who has autism wont go on holiday now, so that money has been kept by HOLIDAY EXTRAS, THANKS FOR BEING GREEDY!!!! AVOID!!!at all costs!!!