Exactly the same experience as all the other reviews, refusing to give a refund. Holiday Extras are a joke company AVOID. I made a lounge booking at Gatwick Airport for 20/05 pre COVID and took up the cancellation waiver option. TUI changed our original flights to the 22/05. I cancelled the original booking with Holiday Extras and got a full refund. Rebooked exactly the same for new flight times and they are now saying that they are not obliged to give a refund and are refusing to do so, even tho I took up the cancellation waiver The vouchers will be totally worthless when they go bust, because that's exactly where there going. Do they really think any of thier customers would ever trust them again. Get as much bad publicity out there as possible. Warn others of this immoral outfit.