Not worth one Star! Cancelled booking for hotel and airport parking for early April and was told that money would be refunded in a few days. We booked with free cancellation up to 24 hours before arrival so felt assured that the T&C’s we booked under would cover us fully for a refund. Refund was promised by email; happy with that. HOWEVER no refund processed and then received a further email stating that they had changed their minds and the refund was now not happening and we’d get a voucher. WOW- unbelievable! HE are now ignoring all our emails and any comments on social media. We are both key workers, not that that is really relevant except holiday times and booking opportunities are limited and time is currently very limited to be playing games with this company. Refund please as per the ‘free cancellation’ booking; the Marriott has not received our money from you and they would have refunded us immediately had we had a direct booking. I appreciate that vouchers can help travel companies but this money was never yours to keep! You are making lots of money from this!!