We cancelled our holiday with TUI due to Covid-19. We therefore had to cancel our stay the night before at Holiday Inn at Gatwick Airport. I was going to change our booking until next year. But Holidays Extra couldn’t change it and had agreed on 14th April 2020 to issue me a full refund. I’m still waiting for this refund!! As I working within the legal sector and due to their T&Cs they are legally binded to issue us a full refund. I will be looking to take legal action against them within the next few days if they don’t resolve my refund. As Kasey told me at Holidays Extra they have furloughed 90% of their staff. Not my problem as I still have bills to pay and I would like the CEO name of this if anybody can share with me? As I’m starting to get angry with the way they have treated me and others customers on here.