Honestly the worst experience to start off a holiday with. Another passenger took our case by mistake when getting off the bus so when we got to our hotel, our bag was missing. When we told the driver he literally shrugged his shoulders unwilling to help until we pushed it. Driver spoke good English until we gave off, when he then pretended he only spoke Spanish, very very unwilling to help. Finally he gave us an emergency number where we reported the incident and were told they would contact the other passengers that were on our bus and get back to us. Heard absolutely nothing back. Tried phoning again and then hung up on us. After speaking to our hotel reception, they phoned holiday taxi for us and they said they would phone us after 9pm to let us know if they found it. Again heard absolutely nothing back. In the end we had to use our own initiative and rang round some of the hotels we remembered stopping at on the way… WE found our bag at one of the other hotels. Evidently showing that Holiday Taxi had made NO effort to contact any of the other passengers as they had mentioned. I would never recommend this company. Travelling in another country from airport to hotel can be stressful enough without knowing your surroundings, never mind being giving no help or effort to retrieve our luggage