Terrible experience. Had 3 separate reservations, one in Rome, one to get into Barcelona from the ship terminal, and another to pick us up from the hotel and take to the airport. Rome was fantastic. The driver could speak English, which we required, had the appropriate vehicle, and was a pleasure to spend 4 hours with. We booked time between arrival and check-in to look around with our Taxi. The second leg of the trip was terrible. The driver did not speak any English, had a bus rather than a Mini Van to accommodate our wheelchair passenger, and basically took us to our hotel and put us out. We had booked this taxi for 4 hours also with an English speaking driver. Instead of having a leisurely tour of the city, we were dumped in an alley near out hotel. The bus was too large to park near the hotel. There were many phone calls to Holiday Taxi, the local taxi people, and anyone else we were directed to call. WE GOT NO HELP. After 2 hours waiting for our hotel rooms, we went to lunch. On the day we were to depart, we called Holdiay Taxi because our flight was changed. We could not get an answer and were hung up on several times. We were downstairs at the original time of departure and the taxi did not show up. We continued to try to reach Holiday Taxi with no response. We finally got two taxi's from a local company to take our party of six to the airport. When we returned home, we continued to try to work with Holiday Taxi to get a fair settlement. They have sent paperwork, said wait so many days, more paperwork, but no refund on the airport trip that did not happen or adjustment on the bill when the bus was not appropriate for our request and we did not get the service we paid for. My suggestion is to book locally. Your hotel can get in touch with services. You may otherwise be left in our situation and pay $1000 more than you should have.