Very bad service! don't book! we ordered a transfer to Rhodes Via Google trips. the pickup driver dropped us at the bottom of the hotel road, and we had to take a shuttle to the reception. but what's WORSE was that they had decided for us the pickup time for the trip back. they decided to schedule it 4 hours (!) before the flight, early morning - we missed our breakfast (and sleep time). we called and the lady said, "Sir this is the pickup time for you, I have other calls to answer". when we asked why - she said they need to pick up more people (that's a lie - we where the only ones picked up). I said I would pay more for a private upgrade - she said she can't help. I told her we will miss breakfast, and nowhere it was said it would be so early - she said that they don't care and it's not their problem, and if we will continue to ask "we will get nothing" Appalling is the correct word for that service!