My tenant has been without a hob for around THREE MONTHS due to Candy Hoover so called "service" I am a landlord with several properties. In one of those properties my builder installed a Candy hob / oven model number COEHP60X/E. That was in March 2021. In August the hob packed up so I called Candy who sent an engineer to fix. Candy reference provided 08172543 -- Engineer arrived 7th August 2021 and played around with the hob for about ten minutes and said it was working and went away as he was in a hurry to get to his next appointment. My tenant switched the hob on and found it to not be working. A month later on the 6th September 2021 another engineer arrived and said that the hob was beyond economical repair and would need to be replaced. I phoned Candy and was told that an engineer would be contacting my tenant within 48 hours. Candy reference provided Jessica 78503 -- Nobody contacted either me or my tenant. Two weeks later (on 13th October 2021) I phoned Candy and was told that an exchange was refused by Candy but didn't know the reason. Candy reference provided 08611628 -- I was then put through to some complaints section to ask why the exchange of an appliance under warrantee was refused. I was told that was because they were waiting for a serial number from me or my tenant as they were not allowed to exchange equipment without a serial number. I explained that nobody had asked either me or the tenant for a serial number and in any case they had sent two engineers so one of them should have taken the serial number. I was told to call the exchange department on 01204 920035 with the serial number of the built in hob. The request to Candy for a repair or exchange continues....... To date (today being 13th October 2021) between me and my tenant we must have spent over ten hours in our joint effort to get Candy to repair a hob under warrantee. Needless to say I will never again allow Candy / Hoover appliances to be delivered to or installed at any of the properties that I both rent out and reside in. -- 14th October 2021. I emailed Hoover Candy in reply to Mark's reply to my NEGATIVE REVIEW on Candy "Service" I have asked for a reply by return as my tenants, including two very young children, have now been without a hob for over two months. The first "service" engineer visited 7th August 2021. Today, 14th October 2021, after two "service" visits under warrantee (in August and September 2021) a repair or replacement is still awaited. (I have today emailed to Mark at Candy a photo of the label attached to the appliance giving the model and serial numbers so they hopefully don't have any more reasons or excuses for not repairing or replacing the hob.) My tenants have not been able to use the hob for OVER TWO MONTHS! -- 14th October 2021 I spoke to the exchange department and the chap there apologised for the appalling way that me and my tenant had been treated and told me that he had arranged for a replacement unit to be installed at my tenant's address. He told me that someone from the installation company would contact my tenant within the next 48 hours. (Now where have I heard that before from Candy? Please see above for details.) 19th October 2021 (FIVE days later) Guess what. Nobody contacted my tenant or me. I phoned the exchange department and spoke to the same guy that assured me on 14th October 2021 that someone would definitely contact my tenant within 48 hours. I was told that he would email the installation company and get back to me when he received an answer. To date between me and my tenant we must have spent over twelve hours attempting to get Candy to either replace or repair a hob purchased in March 2021. The way that Candy have been handling a repair and / or replacement is an absolute disgrace! I will definitely never again allow any Candy / Hoover products to be installed at any of my properties! I am still hoping that Candy will replace the hob under their terms of warrantee. If not replaced soon I will have no choice but to get my builder to secure a compatible hob from a reliable manufacturer and install it. After waiting over two and a half months for a repair or replacement I am unable to wait much longer! Having been a landlord for over 25 years I can honestly say that this is my worst ever experience with a guarantee claim to date! Today 21st October 2021 I received confirmation from the replacement team chap that the replacement hob would be delivered and installed on 2nd November 2021. That's THREE MONTHS after the first so called "service engineer's" first visit. I won't hold my breath. The time spent by both me and my tenant in chasing Candy to either repair or replace the hob probably now exceeds 20 hours. ABSOLUTELY DISGRACEFUL! I will never again allow any Candy / Hoover products to be installed at any of my properties! Hoover Candy are THE ABSOLUTE PITS!