My friend and I bought a spa voucher and contacted the spa immediately after purchase to make an appointment. In our communication to make the booking, we were then told that the instead of the 90 minute massage we were sold, Hyperli had made a mistake and the massage would only be 60 minutes. Disappointed, yet not wanting the admin to apply for a refund and search for a new deal, we continued with the booking. The appointment was confirmed, for the 22nd of May 2022. On the day we were supposed to go, about an hour before our appointment, they called us and canceled the appointment. We then asked for a refund, but we couldn't get it because the 7 days had passed. When we told her we didn't get our refund, an argument ensued and she blocked us on Whatsapp. The spa is Breathe Beauty Studio. This was so frustrating because we lost our money for nothing.