I purchased wallpaper on the 9th of September, finally, two weeks later I Love Wallpaper emailed me to give exact directions of my address. (where i live, very easy to find, couriers never have a problem finding it) I waited and then emailed to be told its on the way. Last email they sent me had just a smiley face. ( glad someone was smiling) I messaged them again and today they emailed to say my wallpaper is lost, yep lost !!)A whole month waiting and that was response. I have requested a refund, no pther option really. Such an apalling service. One star is even too much to give. Rena Deely