Good: LOVE the rugs, loved the selection and price. The colors were very true to the photos, and the price was fair for the quality of the rugs. When I chatted for help with the order, as I was trying to have the rugs delivered to a different address than my credit card, someone immediately came on and helped me.
Bad: The rugs were delivered to the wrong address because your website evidently changed the address to "Place" instead of "Road." I knew there were other similar streets but I didn't even know there was a "Place" so I didn't enter it wrong. The neighbors called and we were able to pick up the rugs, although they had sat out a day and were covered in bird poop.
Also, the website and my order say "free pads" but they were not delivered. I also would have appreciated an immediate email confirming my order. I wasn't sure what was going on because the email confirmation and notice of delivery arrived right before the delivery.
7 years ago
Incredible Rugs and Decor has a
4.7
average rating
from
3,897
reviews
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