I purchased 5 rugs on Cyber Monday 2018. I received 2 rugs in January and the last 3 came late March nearly 4 months later. The delay was horribly frustrating however, when I rolled out the last 3 rugs they were ALL damaged varying in severity. The only thing that made this frustrating process easier was working with Robert Upton. He provided me with continuous updates while I was anxiously awaiting the arrival of the rugs. Once I realized they were damaged, I contacted Robert again to figure out what to do about this. He found out other rugs that had arrived were also damaged much like mine were. He then offered to take $75 off my purchase price if I wanted to keep them. I am grateful for the outstanding customer service he provided during this frustrating time. Customer service can sometimes be a thankless job because you're almost always dealing with dissatisfied customers. Robert represents Incredible Rugs and Décor in a very positive way. Thank you Robert, Incredible Rugs and Décor is lucky to have you!