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"I have been charged (6/5) but have received NO details about my order or it's ship date. I simply would like to see a sample of the Karastan rug I am interested in before i place a non-refundable order for a 9x14 rug. I am very disappointed in Karastan for making it so difficult to see their rugs before purchasing."
Helpful Report
Posted 4 months ago
Hi Paren, we shipped your sample less than 24 hours after you placed your order. We emailed the tracking details to your gmail.com address on June 5. (Did you check junk/spam folder?) The sample is due to arrive to you on Monday (USPS tracking 9405536205903880105180 ). By the way; the 9x14 size IS refundable, so you are welcome to order it now and you can cancel it next week if you are not satisfied with the sample when it arrives. We'll hold the large order a few days so you can take your time with the sample when it arrives. Thank you.
Posted 4 months ago
Incredible Rugs and Decor is rated 4.77 based on 1,179 reviews

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